1. What Information We Collect

We collect and retain the following information when you request a quotation or place an order:

• Name, address, phone number, and email address
• Details of your quotation or order
• Payment method and transaction details

2. Why We Collect Your Data

We collect your data for the following purposes:

• To provide quotations and process orders
• To comply with legal obligations (e.g. FENSA registration, insurance guarantees)
• To maintain accurate business records
• To contact you with information about similar products or services that may be of interest to you (marketing)

3. Marketing Communications

If you are an existing or previous customer, we may contact you occasionally by email or post with information about similar products or services that we believe may be of interest to you. This is in line with the “soft opt-in” rule under the Privacy and Electronic Communications Regulations (PECR).

You will always have the opportunity to opt out of receiving marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly at sales@yatewindows.co.uk

We will never sell or share your data with third parties for marketing purposes.

4. Who We Share Your Data With

We may share your data with the following parties, only when necessary to fulfil your request or meet legal obligations:

• FENSA
• Home-Pro Insurance
• Local Council Building Control
• Local Planning Office
• Local Water Board
• Installation teams (employees and subcontractors)
• Suppliers (for delivery or inspection)
• Gopson and Grandfield Accountants

Only the minimum necessary information will be shared in each case.

5. How Long We Keep Your Data

• Basic customer information: retained indefinitely for record-keeping and warranty purposes
• Order details: retained for 11 years after the last order is fulfilled

6. Legal Basis for Processing

We rely on the following lawful bases under UK GDPR:

• Contractual necessity – to provide quotations and fulfil orders
• Legal obligation – to comply with building regulations and insurance requirements
• Legitimate interests – to send marketing communications about similar products or services to existing customers

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Object to or restrict processing of your data
• Withdraw consent for marketing at any time

To exercise your rights, contact:

The Managing Director
Yate Windows Ltd
Moorland Rd, Yate, BS37 4BZ
Email: sales@yatewindows.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk